Privacy Policy

CRV Hotels values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, make bookings, or interact with us.

Information We Collect

We may collect the following types of information:

Personal Information
  • Name, email address, phone number, and billing information.
  • Address, country, and postal code.
  • Payment details (credit/debit card details).
  • Booking preferences and special requests.
Non-Personal Information
  • IP address, browser type, and operating system.
  • Information collected via cookies and similar tracking technologies.
Information from Third Parties
  • Booking details from online travel agencies or platforms.
  • Social media profiles if you interact with us via social platforms.

How We Use Your Information

We use the information collected for the following purposes:

  • To process and confirm your hotel bookings.
  • To communicate with you about your reservations, offers, and promotions.
  • To enhance your customer experience and provide tailored services.
  • To comply with legal and regulatory obligations.
  • To analyze website usage and improve our services.

Sharing Your Information

We may share your information with:

  • Payment processing companies to facilitate transactions.
  • Third-party service providers (e.g., housekeeping, maintenance teams).
  • Law enforcement or regulatory authorities, when required by law.
  • Marketing partners to send promotional offers (with your consent).

Cookies and Tracking Technologies

Our website uses cookies to:

  • Enhance user experience and provide customized content.
  • Track website performance and analytics.
  • Remember user preferences for future visits.

You can manage or disable cookies through your browser settings. However, disabling cookies may impact certain features of our website.

Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure. This includes:

  • Secure servers and encryption.
  • Restricted access to personal data.
  • Regular security audits and compliance reviews.

Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access, correct, or delete your personal information.
  • Restrict or object to the processing of your data.
  • Request a copy of the information we hold about you.
  • Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at info@crvhotels.com.

Third-Party Links

Our website may include links to third-party websites. Please note that we are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before sharing any information.

Children’s Privacy

Our services are not directed toward individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us to delete it.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on this page, with the "Effective Date" updated accordingly.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

CRV Hotels
  • Email: info@crvhotels.com
  • Phone: 8279848789

Pricing & Cancellation Policy

At CRV Hotels, we are dedicated to providing our guests with transparent, competitive, and flexible pricing. Our pricing policy is designed to offer the best value for your stay while ensuring you have a seamless and straightforward booking experience.

Our commitment

We are committed to delivering exceptional value and a memorable stay for every guest.

Dynamic Pricing

  • Room rates fluctuate based on demand, booking time, seasonality, and availability.
  • Prices may vary depending on the time of booking and the type of accommodation selected.
  • Rates are adjusted to ensure the best value while accommodating changing market conditions.

Best Price Guarantee

  • We offer the lowest possible rates for direct bookings through our website.
  • If you find a lower price for the same room type elsewhere, we will match it or offer a better deal.
  • Enjoy peace of mind knowing you're getting the best available price.

Seasonal Rates

  • Room rates may increase during peak seasons, holidays, and local festivals due to higher demand.
  • We recommend booking early to secure the best rates during high-demand periods.
  • Lower rates may apply during off-peak seasons to provide more affordable options.

Exclusive Offers

  • Special discounts and promotional packages are available for a limited time.
  • Take advantage of offers such as extended stay discounts, group rates, and seasonal deals.
  • Stay updated on new deals by checking our website or subscribing to our newsletter.

Taxes and Service Charges

  • All rates are exclusive of applicable taxes and service charges.
  • Taxes and charges will be added to the total cost during booking or at check-in.
  • Final charges will be clearly outlined at the time of payment.

Payment and Cancellation Policy

  • We accept various payment methods including credit/debit cards and online payments.
  • Please review specific cancellation terms for each booking, as they may vary.
  • Refunds for cancellations will be processed according to the policy for your specific rate type.

Group and Corporate Bookings

  • Special pricing is available for large group bookings and corporate events.
  • Contact our reservations team for tailored quotes and additional services.
  • Customized packages can be created based on specific requirements and guest numbers.

To learn more, contact us at info@crvhotels.com.

Cancellation Policy

At CRV Hotels, we strive to offer flexibility and understanding in managing your bookings. Our cancellation policy ensures a hassle-free experience, allowing you to make changes to your reservations when necessary. The terms of cancellation vary based on the type of rate selected at the time of booking. Please review the details below to understand the cancellation terms that apply to your stay.

Standard Cancellation Terms

For most bookings, we offer a flexible cancellation window. If you cancel at least 48 hours prior to your scheduled check-in date, you will not incur any charges. However, if the cancellation occurs within 48 hours of check-in, a cancellation fee equivalent to one night's stay will be applied. We encourage guests to cancel early in order to avoid any charges.

Non-Refundable Rates

Bookings made under non-refundable rate plans are not eligible for cancellation or refunds. Once your booking is confirmed, full payment will be charged at the time of reservation. These rates are ideal for guests who are certain of their plans and wish to take advantage of exclusive discounts. We recommend considering travel insurance for added peace of mind when booking non-refundable rates.

Group Booking Cancellation

For group bookings, a minimum of 7 days' notice is required to cancel without penalty. Cancellations made after this period may result in a charge based on the number of rooms reserved and the length of the stay. A deposit may also be required at the time of booking, and this will be forfeited if the reservation is canceled within the cancellation window. Please contact our reservations team directly for specific group cancellation terms.

Refund Process

Refunds for eligible cancellations will be processed to the original payment method used during booking. Please allow 7 to 10 business days for the refund to be credited to your account. Kindly note that any transaction fees or charges, if applicable, may be deducted from the total refund amount. If you have any questions about the refund process, feel free to reach out to our team.

Special Circumstances

We understand that unexpected situations arise, and in the event of unforeseen circumstances such as medical emergencies or natural disasters, we offer flexibility with our cancellation policy. Should such situations occur, we encourage guests to contact us directly, and we will do our best to accommodate your needs or adjust your booking accordingly.

Enquire Now